Contact Us. We read every email.
Last updated: 6 November 2026
1. Who we are
Xeneric is a product of TechSolace (techsolace.in), run by an individual founder based in Jaipur, Rajasthan, India.
2. Email us
The fastest way to reach us is email: [email protected]. Write from the email address on your account if your question is about your account, a payment or a refund, so we can find it quickly.
For bugs, crashes or feedback about the app, use the Report an issue form. You can attach a screenshot there.
3. Response time
We usually reply within 2 business days. Requests about your personal data are answered within 30 days, as described in our Privacy Policy.
4. Billing and refunds
TechSolace is the seller and merchant; payments are processed by Razorpay, our payment gateway. You can cancel anytime from your account at dashboard.xeneric.app. For refunds, see our Refund Policy, or email [email protected].