Shipping Policy. Delivered instantly, nothing to ship.
Last updated: 6 November 2026
1. What you get
Xeneric is a desktop app for macOS, sold as a subscription. It is delivered digitally. We don't sell or ship any physical goods, so there is no shipping address, shipping fee or courier involved.
2. How it is delivered
After you sign up or complete a purchase, you can download Xeneric right away and sign in with your account. Your access starts immediately: a new account starts its free trial at once, and a paid subscription is active as soon as the payment goes through.
3. If something goes wrong
If you can't download Xeneric or your account doesn't show your subscription after paying, email [email protected] and we will sort it out.
4. Refunds
Refunds and cancelling are covered by our Refund Policy.