Report an issue
Tell us what went wrong or what would make Xeneric better, from the app or from the website.
From the app#
Dashboard → Report an issue, or Report an issue… in the runner's menu or the menu-bar eye's menu. Your report is sent with your account, so we can reply to you.
From your account page#
On your account page at dashboard.xeneric.app/account#report you can send a report and see your past reports, their status and our reply. In the app, View your reports opens it after you send one.
From the website#
No app at hand? Use the form at xeneric.app/report.
What to send#
- Type
- Issue (a problem with Xeneric) or Feedback (an idea for it).
- Category
- Optional: Bug, Crash, Billing, Account, Feature request or Other.
- What happened
- What you did, what you expected, and steps to make it happen again.
- Screenshot
- Optional. PNG, JPEG, WebP or GIF.
- App & macOS version
- Included from the app, so we know what you're running.
For account, billing or refund questions you can also email [email protected].